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Landlord and Tenant Responsibilities for Repairs

As a Home from Home resident, you are responsible for some repairs and putting right accidental or deliberate damage to your home.

Your Responsibilities

General

  • Internal decorations to your home
  • Adding extra security, for example fitting mortice locks
  • Minor repairs such as small plaster cracks, door handles, locks, hinges and letterboxes
  • Replacing light bulbs, fluorescent tubes, electrical plugs, fuses and batteries in smoke alarms and carbon monoxide detectors
  • Repairing any damage that you, a member of your household or a visitor caused
  • Repairing fixtures, fittings and equipment gifted to you or not provided by us.
  • Floor coverings except in bathrooms and kitchens
  • Doorbells

Kitchens and Bathrooms

  • Minor repairs such as wall and floor tiles, toilet seats, bath panels, basin and bath plugs and chains, shower screens / curtains, grout, sealant, shower heads and hoses
  • Clearing blocked sinks, toilets and baths where the blockage is in the property or was caused by your own misuse or lack of care
  • Fitting waste and supply pipes for washing machines and dishwashers and vents for tumble driers (except where we have fitted the items)
  • Kitchen cupboard doors and cabinets, drawer fronts and runners.

Doors and Windows

  • Replacing broken windows, except where we were responsible for the breakage, or you have a police crime number.
  • Internal doors and cupboards including handles and glazing. Also includes kitchen cupboard doors and cabinets, drawer fronts and runners.
  • Replacing keys and locks when you lose the keys, snap the key or keys in the lock or if members of your household are locked out.

Garden and Fencing

  • Maintaining gardens, including fencing.
  • Maintenance and repair of external taps.

If we need to complete a repair that is your responsibility or for example if the repair is needed to prevent further damage or if you refuse to carry out your repair responsibilities, you can be charged for the repair work.

Home From Home Responsibilities


External

  • Keeping the structure of your home in a good state of repair
  • The roof, walls, windows, entry/exit doors and doorframes, floors, ceilings and plasterwork, skirting boards, drains and gutters.
  • The maintenance of walls at the boundary of the property (but not dividing walls), as well as pathways, steps and other means of access to the property.

    Communal

    • Maintaining and decorating common halls and stairways

    Internal

    • The installations for the water, gas and electricity supply to your home
    • The maintenance of heating systems
    • Making good any plaster work that has been damaged because of water leaking from pipework.

    OUT OF HOURS EMERGENCY REPAIRS ONLY

    Please call Mission Maintenance Team on:

    07985 163 558 – 07949 392 808