Make a Complaint

On this page you’ll find the Home from Home online complaints form, which gives you a quick and straightforward way to raise any concerns with us. We want the process to be as simple as possible so you can share what has happened without any difficulty.

To help us respond, please include your contact details along with the details of your complaint. The form is simple to use, fully accessible, and can be completed on any device.

You’ll also find our full Complaints Policy & Procedure on this page. This explains in more detail how we manage complaints, the standards we follow, and the timescales you can expect.

By setting this out clearly, we hope to give you confidence that your concerns will always be taken seriously and handled with care.