Complaints Policy & Procedure

Access the Home from Home Complaints Policy & Procedure here.

This document is designed to give you a clear understanding of how we handle complaints. It explains the standards we follow, the timescales we commit to, and the way we approach every concern raised by our customers. It also outlines the policies and guidance that govern our complaints process, so you can see exactly how we work to make sure complaints are treated fairly and consistently.

We hope that this document is clear and easy to understand, so that you can see how we work to resolve issues fairly and with care, however, should you need any assistance with submitting a complaint, please contact a member of our staff who will be happy to help.

You can view or download the full Complaints Policy & Procedure document here.